At MardVed Wellness Pharmacy, we are committed to providing quality products and a satisfactory shopping experience. Please read our refund and return policy carefully before placing your order.
1. Return Eligibility
Due to the nature of our wellness and personal-care products, we generally do not accept returns of products that have been opened, used, or tampered with.
A return or replacement may be considered if:
- You received the wrong product.
- The product was received damaged or defective.
- The product is missing from the package.
- The product received is materially different from what was ordered.
2. Damaged or Incorrect Product
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs/videos of the package and product
- A brief description of the issue
Our team will review the request and, where applicable, arrange a replacement or other appropriate resolution.
3. Non-Returnable Products
For hygiene, safety, and product-quality reasons, opened or used wellness products, capsules, powders, oils, and other personal-care products are generally non-returnable.
Products cannot be returned if:
- The seal has been opened.
- The product has been used.
- The product has been damaged after delivery due to improper handling.
- The return request is made after the applicable return period.
4. Refunds
If your refund request is approved, the refund will be processed through the applicable original payment method or another permitted method.
The time required for the refund to reflect in your account may depend on your bank, payment gateway, or payment provider.
5. Order Cancellation
Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may not be possible.
6. Replacement
Where a replacement is approved, MardVed Wellness Pharmacy may provide a replacement product subject to availability.
7. Shipping Charges
Shipping charges are generally non-refundable unless the return or replacement is due to an error on our part, such as sending the wrong product or a product that arrived damaged.
8. How to Contact Us
For return, replacement, or refund-related queries, please contact our customer support team:
- MARDVED WELLNESS PHARMACY
📧 Email: mardvedwellness@gmail.com
🌐 Website: mardved.com
📞 Customer Care: 9193126412
9. Policy Changes
MardVed Wellness Pharmacy reserves the right to update or modify this Refund & Returns Policy when required. Any changes will be published on this page.