Welcome to Mardved Wellness Pharmacy. We are committed to delivering your orders safely, discreetly, and on time across India.
1. Order Processing
- Orders are processed within 24–48 working hours after successful order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Cash on Delivery (COD) orders may require verification before dispatch
2. Shipping Coverage
Mardved Wellness currently delivers to most serviceable PIN codes across India.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Metro Cities: 3–5 Business Days
- Tier 2 & Tier 3 Cities: 4–7 Business Days
- Remote Areas: 5–10 Business Days
Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, or courier service disruptions.
4. Shipping Charges
- Free Shipping on eligible prepaid orders.
- Shipping charges, if applicable, will be displayed during checkout before payment is completed.
5. Order Tracking
- Once your order is shipped, a tracking ID and courier details will be shared via SMS, WhatsApp, or email.
- Customers can track their shipment using the provided tracking link.
6. Discreet Packaging
- At Mardved Wellness, customer privacy is our priority.
- All orders are shipped in plain, secure, and discreet packaging without revealing product details or the nature of the contents.
7. Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery fails due to:
- Incorrect address
- Unreachable customer
- Refused delivery
8. Delayed Deliveries
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Logistics or courier issues
- Government restrictions
In such cases, customers will be informed whenever possible.
9. Damaged or Missing Orders
If you receive:
- A damaged package
- A tampered parcel
- Missing items
please contact our support team within 48 hours of delivery with clear photos and order details.
After verification, we will provide an appropriate resolution.
10. Address Accuracy
Customers are responsible for providing accurate shipping information.
Mardved Wellness shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.